It can take up to two business days for orders to ship out. This excludes weekends, holidays and promotional sales. All orders include a tracking number.

Some Priority orders may be upgraded to UPS or FedEX with the equivalent shipping method. 

We offer DHL and FedEX shipping upon request for both domestic and international orders. If you're interested in using this shipping method instead, please contact us and provide your mailing address, the item(s) you would like to order and your deadline.

Tracking numbers will be emailed to customers typically within 1 business day. 

For optimal service and delivery, SilentSonica ships from warehouse locations around the world. Shipments containing more than 200 headphones may be split across different warehouses. These type of orders may receive several tracking numbers.

If your tracking confirmation cannot be found, please check your spam folder and add epiccosplay.com to your safe senders domain.

We cannot be held responsible for lost packages due to an incorrect mailing address provided by the customer. We cannot issue a refund if the package is lost due to an incorrect mailing address provided by the customer. If the package gets sent back to us due to an incorrect address, we will email the customer a store credit code of the total amount minus the cost of shipping. In addition, we cannot be held responsible for delayed shipping due to conditions beyond our control such as severe weather, service interruptions, federal holidays, etc. If you believe your package is lost and you provided the correct shipping address, please contact us here

Customers are responsible for any applicable import duties, taxes, brokerage fees and additional customs fee upon delivery. These fees are determined by customs officials and are the responsibility of the buyer. For some international destinations, we offer prepaid customs options at checkout. 

We cannot mark packages as gifts or classify products other than the internationally accepted commodity codes.

If a package is returned to SilentSonica because the buyer did not claim or pick up the package, we will only provide store credit for the product price; shipping charges will not be included or deducted when free shipping is offered.

The goods will be imported on behalf of the consignee/buyer. The consignee authorizes Epic Cosplay Wigs to import the goods on their behalf. Further, the consignee/buyer agrees that Epic Cosplay Wigs may delegate the obligation to import the goods on their behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.

If you need to change or cancel an order that you just placed, please email us at support(at)epiccosplay.com immediately. Due to the high volume of orders we get, we cannot guarantee that we'll be able to change or intercept your order in time.